Support
Need a hand with Bruk It Up? Most questions are answered below. If yours isn’t, email us and we’ll help.
Contact us
Email info@brukitup.com. We aim to reply within 2–3 business days. To help us fix things fast, include your device and OS version, the app version (in Profile), and — for a bug — what you did, what you expected, and what happened.
Common questions
- I bought coins but didn’t get them. First try Store → Restore Purchases. Purchases are processed by Apple or Google and can take a moment to clear. If they still don’t appear after a few minutes, email us with the store receipt.
- How do refunds work? All purchases are sold by Apple or Google as merchant of record, so refunds go through them — reportaproblem.apple.com for the App Store, or Google Play’s order history. We can’t issue store refunds directly.
- I lost my progress. Guest progress is tied to one device. Sign in with Apple, Google, or an email code to keep your account across devices and reinstalls.
- I can’t sign in. Check your connection and, for email codes, your spam folder. Codes are short-lived (about five minutes) — request a fresh one if it expired.
- How do I export or delete my data? In the app: Profile → Account for both. See Data deletion for the full walkthrough.
More
Privacy Policy · Terms of Service · Accessibility · Data deletion